Refund policy

REFUND POLICY

• At Gyftz there is a refund policy for ONLY online orders. We understand any product online might not look exactly the same online as it does in person. If you are completely unsatisfied with your order AND it remains in PERFECT CONDITION (in the original packaging, original tags and labels attached) and UNUSED we will gladly accept your return and send you a full refund. You will be responsible for shipping costs back to our store in New Smyrna Beach, Florida 32169. Once item(s) are received back to our store, we will send you your FULL refund of returned item(s). Most banks process debt/credit card refunds in 2-5 business (week) days.  

• There is NOT a refund policy in-store at Gyftz for orders. The reason for this is because our hard working shop associates work on commission + hourly. The commissions they earn come from sales they work each day with product customers purchase. We will gladly offer an in store credit/a gift certificate that you may use the same day or to put away for a later date in the returned amount of merchandise; OR an exchange can be done the same day while the remaining balance paid off the same day as well. 

• We will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included. Returned items must not be used, washed, worn, or altered. Items noted as CLEARANCE and/or personalized items such as consignment artists work are not eligible for return. 

PRODUCT AVAILABILITY

• In unique cases, an item may be listed as in stock; however, due to popularity and multiple customers ordering the same product at the same time, the product may sell out before your order is processed. Unfortunately if this occurs,  we will reach out to notify you that this item was canceled from your order and you will be credited for the out of stock item(s). Most banks process debt/credit card refunds in 2-5 business (week) days, this does exclude major holidays and weekends.

DAMAGED PRODUCT

• While we package our goods with the most love and tender care (lots of packing tape, bubble wrap, tissue, etc.) we hope this never happens to you. We do understand it does happen. If damage occurs to your product please report this as soon as possible to the store manager, David Ferris at DFerris@gyftz.com. In the email to David, write the title of email: "DAMAGED PRODUCT: (ORDER NUMBER HERE)" with photos of damaged goods as proof of damage and an explanation of how damage was discovered (example: damage was caused from broken box, missing item, etc.). Most packages come insured through our shop, because a lot of our items can not be replaced (even when a refund is given). We will ONLY provide full refunds (product(s), tax, and shipping) if the damage is reported within 48 HOURS after product has be delivered. *We will refer to tracking code sent when your order was sent to make sure it was delivered within those 48 hours after delivery.